Lego formåede at trykke på alle de rette knapper, da man før jul gjorde 10-årige James G. Groccia ovenud lykkelig. Drengen, der har Aspergers syndrom, havde længe sparet op til et bestemt Lego-produkt, der imidlertid var udgået af sortimentet, da han efter to år havde penge nok.
Han klagede sin nød til Lego, der først svarede henholdende, men havde den helt rette gave klar til drengens fødselsdag. Forældrene filmede reaktionen, der er vist over 1,5 mio. gange på YouTube.
Nu følger en ny historie, der viser, at Lego har godt fat om kunde-håndteringen – banalt måske men det er blevet en af de mest læste historier på Adfreak i sidste uge. Denne gang er det med ninja-agtige overtoner:
11-årige Luka App havde brugt sit julegavebudget på et sæt Lego Ninjago Ultra Sonic Raider, men mistede så Jay ZX ninja-figuren på en indkøbstur med sin far, fortæller Adweek.
Så skrev Luka et brev til Lego:
Hello.
My name is Luka App and I am seven years old.
With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.
My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat.
I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one.
I promise I won’t take him to the shop again if you can.
–Luka
“Richard” fra Legos kundeservice skrev tilbage og fortalte, at han havde vendt sagen med Ninjago mester Sensei Wu – og fortsætte:
Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again.
He told me to tell you, “Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”
Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.
So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!
Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.
Historien kører nu rundt på bl.a. sociale medier i raketfart, og Lukas far svarer gerne på forespørgsler fra journalister – og har kun svært ved én ting:
”At skrive en mail til Richard hos Lego har vist sig sværere, end jeg troede – at takke ham for at opfylde en lille drengs højeste ønske,” skrev Simon App på twitter i sidste uge.
